Frequently Asked Questions
The Company
- What are your business hours?
Business Hours
Monday - Friday
09:00 - 17:30
Saturday
09:00 - 14:00
Sunday and Bank Holiday
Closed
if you experience any emergencies or claims in out of hours please email us at support@total-home-care.co.uk
- How do I renew my subscription?
The plans are for 12 months and will renew every year unless you choose not too. Our customer support team will contact you 2 months before the cover is due to be renewed to confirm the renewal and get updated documents out.
- What type of payment methods do you accept?
We have twoways to make payment;
Direct Debit - We do all Monthly and Quarterly payments via Direct Debit using a fully BACS approved and secure Direct Debit Facility. All payments will appear on your bank statements as TOTALHOMECARE.
Card Payment - This payment method will be used when an annual cover is chosen, we will take the full amount of the cover for the year in a one off payment using a secure and trusted processing system.
Please be advised we DO NOT store or hold banking or sensitive information.
- Can I get a full refund?
You will have a 21 day cooling off period from the cover start date to cancel the cover with a full refund, if monies have been paid. If you cancel after the 21 days cooling off period, a Pro Rata Refund will be issued.
Cancellations take effect immediatly with refunds taking 3-5 working days to clear.
- Who can have the cover
At Total Home Care we can cover UK Homeowners who are over the age of 18 and are a UK Resident.
- What Information do you need to get started?
The details we take to get the cover completed is;
Name
Address
Date of Birth
Phone Number
Email
Appliance details
Details of Utilities
Payment Method
Please be advied that once the cover starts we only store the below information so we can complete our services.
Name
Address
Date of Birth
Phone Number
Email
Appliance details
Details of Utilities
